KBS Leap: Business Transformation

Client Situation and need:

• Client is a leading banking and financial services company based out of London, UK
• Client’s back office in India serves entire Asia Pacific operations of 4 different products
• Center had around 800 FTEs working across multiple product vertical
• Client had following needs:
  • Reduction in Account Opening TAT
  • Single day approval on account opening
  • Increase in revenue per FTE

Our Approach

Benefits delivered

• Overnight closure of background check and KYC
• Flow time reduction from 2100 Mins to 12 Mins
• Reduction in number of steps from 43 to 36 (in account opening process and document delivery)
• Paper less working (95% reduction in stationary cost)