Speed and efficiency are the major factors that affect patient billing in healthcare. If you can precisely bill your patients at the right time, there are the highest chances that they will pay on time and don’t give excuses to deny the payments.
Healthcare billing does not get improved on its own. It needs continuous technological enhancement and analysis. Patient billing should be clear, concise, and without errors so that patients can understand the bills and statements without having even the merest doubts in their minds.
Do you want to improve patient billing? Here are the tips to improve patient billing.
Digitize Reminders and Follow-ups
Patients and providers have a busy schedule. Healthcare providers are always busy with patient service, and their office staff is overburdened with documentation. Healthcare providers always need additional staff to call and remind their patients about their pending bills and appointments. Digitizing the patient reminder and using IVR, emails, and text instead of calls would help you save a lot of time and resource in the patient billing. Patients also prefer to be reminded over message or email, so they do not get disturbed by calls in their busy schedules. Digitizing will let you collect payments online, and patients get the convenience of paying from anywhere at any time.
Create and Mail E-Statements
Patient statements are an essential part of patient billing solutions. Patient statements can either give a clear idea of their treatment/services or completely confuse the patients before they pay. Using the traditional paper-based statements is time and effort heavy. It involves the cost of printing and postage, which could not be completed without additional resources. The paper=based process is time-consuming, prone to errors, and delays payments to a more significant extent. E-statements would reduce the cost of printing and resources required, bringing down the payment collection time to 2 days from 45-60 days as the digital patient statements can be generated and sent via email within a minute. Even the payment links can be sent along with statements so that payments can be made from the patients digitally.
Collect Patient Information and Perform Analytics
Collecting correct patient information is crucial for healthcare providers as the proper treatment and payment collection depends on this data. Providers can check for patient eligibility verification and know about the patients’ past payment records. The patient information can be used to analyze them for their treatment and payments. This analytics them to collect payments faster and provide information based on patient demand to get maximum satisfaction.
Provide Patient Portal
There are many activities that patients need to perform before and after their treatment. Patients need to get an appointment booked before the treatment, they need to present their past medical history as and when required, they need to make payments after the treatment, and sometimes they even need to communicate with the providers in case of doubts. Digital portals make it easy for patients to manage their information, make payments, schedule appointments and connect with their doctors via text message. This level of convenience satisfies the patients, and you get the payments on time. They become loyal to you as they have developed transparency because of the openness you give to them.
Conclusion
Patient billing is not just about sending bills to the patients and collecting payments from them. It provides them with a complete experience from appointment booking to payment collection. Proper healthcare billing is responsible to bring and keep you in the business. It is challenging to provide these levels of services to the patients in-house as it requires excellent staff to perform these activities. You should consider hiring a third part patient billing provider to enhance your services and reach your financial goals in minimum time.
AnodynePay is a one-stop destination for all your patient billing needs. They provide all the features you need to increase your patient collection. They have a team of experts experienced in healthcare billing and can provide necessary services for your financial growth. If you want to know more, visit www.anodynesimplepay.com.
