Why is it not easy to get a hold of American Airlines?
After the pandemic, many airlines are facing the same issue of changing, canceling, and refunding. The increase in call traffic became the main reason for getting too much waiting time on calls as more passengers call and fewer executives are present to answer the call. The average American Airlines hold time is two hours. Sometimes, you will get instantly connected, and sometimes you have to wait more than 4 hours to get someone from the airline to answer your question.
Several ways to connect with the airline
If you want to get a hold of someone, then there are several ways through which you can do that. It is not a complicated process, and you can easily do it from anywhere by using the below instructions:
Contact through Live chat - If you want to get a hold of someone from the airline, then you can use the live chat option, and an agent will answer all your questions through chat. To get a hold of someone through chat, you can use the following instructions:
- Visit the official webpage of the airline.
- Go to the "Contact us" option from the main menu.
- Select the "Chat with us" option.
- Choose the service with which you need help.
- After that, you will get through to the agent at the airline who will help you with your problem.
Sending an email - You can send a mail to the airline's official email address, and an executive will answer your questions. Write a detailed description of your problem or issue, attach a picture or document with it, and send it to the airline's email address. After that, within 48 hours, an agent from the airline will revert with the solution or provide an alternative method to help you.
Message the airline on social media - If you still need to get hold of someone from American Airlines, you can send them a message on their social media handle. American Airlines have an account on different social media platforms, and you can write your issue and send the message to the airline's official account on Instagram, Facebook, Twitter, or any other platform.
By reading the above information, you must have gotten the details on how you can skip the American Airlines on hold time and directly get connected with an agent who will answer your queries by precisely following the steps given.