As the term indicates, it is a digital system that carries sufficient data and information to educate the users, whether employees or customers. Usually, this particular system is integrated with the comprehensive workforce management software to provide optimum knowledge whenever asked. Either the system generates knowledge to build work efficiency or uses the information to guide the customers looking for certain products or services.
Every knowledge base management system has one specific purpose – educating the audience. The cycle works like – creating content, curating content, organizing content, sharing content, utilizing content.
Fig: Knowledge base management cycle
In short, a knowledge base management software is a digital encyclopedia for both employees and customers. Here, in this article, we will talk about the essential features that turn the system effective.
5 Features of an effective knowledge base management system
1. Instant updates: An effective knowledge base management system is always rich with text and multimedia files. The most attractive aspect of this system is that it keeps on updating the knowledge base whenever it finds any new content or information related to the brand. Moreover, it even tracks the updated statuses, thus keeping the individual projects and tasks in a loop.
2. Language control: Does your knowledge base support multiple languages? If not, you must upgrade the system now. Look for a system that supports multilingual articles. No matter in which language you are searching for the information, the software has a translation feature to translate the query into the machine's language. This particular feature is very demanding when you are operating globally.
3. Good accessibility: An ideal workforce management software or knowledge base system needs to be highly accessible for every user. The software should be easy to access to ensure that the system delivers accurate information to the customers or employees. Good access and high collaboration are extremely needed to run an impressive knowledge base.
4. Great integrations: Next comes the integration part. When you are talking about an external tool, it means you want the system to integrate with the in-build process. Hence, great integrations are mandatory. If the software fails to integrate, it is hard to centralize information and fetch the details efficiently.
5. Real-time reporting: Another feature that seeks attention is the real-time reporting facility. The system should allow generating KPIs and tracking them to deliver great results. It comes with powerful dashboards that help visualize data that is relevant to the brand. You can find some customizable dashboards for your convenience.
Conclusion
Usually, a knowledge base holds information in multiple forms. These include documents, images, blog posts, emails, and so on. Fetching these data enables the users to gain better knowledge and make better decisions regarding any process.
Whether you choose workforce management software or a performance management system, ensure an enhanced knowledge base is included in the process.
