At the beginning of 2020, Nuvi repositioned their brand as a holistic social customer experience platform followed by a series of monumental innovations in social data analytics and collaborative cx tools for enterprise businesses.
At the base of Nuvi’s innovation lied the release of the anticipated Nuvi Language Engine, their natural language processor (NLP) built on proprietary algorithms and machine learning models. This reimagined Language Engine is now home to 20 different language analysis factors including a 200-point sentiment scale, verbs, adverbs, adjectives, and entity analysis across dozens of languages.
Soon after this release, Nuvi proudly announced the release of their proprietary Emotion Analysis covering all 8 core emotions expressed in written language across social channels.
This earned Nuvi the honors of “2020’s Best Social Media Analytics Platform” by Martech Breakthrough Awards and recognition of “Leader in Online Reputation Management” by Crozdesk for their ability to understand and connect with audiences on a deeper level.
Earning these awards was accompanied by their launch of the Nuvi Engage and Nuvi Publish 3.0 products which allowed enterprise companies to more fully automate, understand, and collaborate their workflows to communicate with and resolve their customers’ concerns in real-time.
https://www.martechcube.com/nuvi-established-as-leader-in-social-customer-experience-in-2020/
