ISO 10002 Certification in UAE - Customer Satisfaction | SAB
The ISO 10002 Quality Management – Customer Satisfaction- Guidelines for complaint handling standard, developed and published by the International Organisation for Standardization (ISO), provides guidelines that are necessary to manage customer complaints more effectively and efficiently.
Effective management of customer complaints will result in meeting customer expectations. Customer complaints is an opportunity to improve the business performance. The ISO 10002 certification will assist the organization to turn all the customer complaints into customer satisfaction.
As the complaints will be fixed using the framework of the established management systems, the awareness among the employees within the organization increases. The standard guide organization to understand and manage the extent to which organization is successfully dealing with the reported complaints.
