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Download Cisco Customer Success Manager Exam Dumps
NEW QUESTION 43
What is the best reason for documenting your customer's success?
- A. To provide awareness of the value achieved by the customer's purchased solution
- B. To provide expansion opportunities for your sales team
- C. To document roles and responsibilities for your project management
- D. To establish KPI's that measure the success of your company's business
Answer: D
Explanation:
Explanation/Reference:
NEW QUESTION 44
Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two.)
- A. scheduling of Quarterly Success Review
- B. completion of customer training
- C. confirmation of customer business outcomes
- D. review of product roadmap
- E. agreement of key stakeholders
Answer: A,C
NEW QUESTION 45
A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled.
The other two solutions are in regular use in production How should the Customer Success Manager address the one solution that has not been fully enabled?
- A. No action is needed because the customer will probably renew and you can address the issue after the renewal.
- B. Investigate why the customer has not enabled the solution and work with the sales and renewals teams to address the issue.
- C. Contact the services team and request that they reach out to the customer to address the solution.
- D. Make the renewals manager aware that the one solution is not fully implemented but the other two are fine.
Answer: B
NEW QUESTION 46
Which two actions are critical when communicating with executives? (Choose two.)
- A. Target executive priorities
- B. Incorporate the sales team's plan
- C. Focus on technical details
- D. Keep services as a primary topic
- E. Focus on the value achieved
Answer: A,D
NEW QUESTION 47
What is a common indicator of customer health?
- A. number of licenses purchased
- B. number of services purchased
- C. amount of money spent on the solution
- D. customer satisfaction metric
Answer: D
NEW QUESTION 48
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