Have you ever placed an online order through the Starbucks app? Did you notice that an AI-powered chatbot takes your order? You can speak to it or type in your message. In such a case, the AI chatbot platform will help you when your order is expected to be ready and the total cost.
Simple, isn’t it?
Similarly, the Pizza Hut chatbot on Facebook Messenger can help you order your pizza online. It can tell you all about their ongoing deals too.
Smart companies are integrating intelligent and interactive chatbots into their inbound marketing strategies. The artificial intelligence of interactive chatbots is revolutionizing the customer service experience.
But how?
These platforms are more advanced than live chat software solutions. They can engage with your customers without the need for a support agent.
By adding a chatbot to your website or on Facebook, you can provide information to customers whenever they need it, and that too, quickly.
Did you know that interactive chatbots are, essentially, intelligent programs that are capable of having conversations with humans? They can help you steer your online prospects through the sales funnel with ease, right from initial discussions to final conversions.
Pro Tip: Give your customers the option of chatting with a customer service representative if your chatbot isn’t able to resolve their queries.
What is an AI
Chatbot?
Chatbots are machines that converse with humans via audio or text.
And AI chatbots are smarter versions of these chatbots. They use machine learning and natural language processing to understand human intent better.
AI chatbots provide more natural communication with humans.
