KBS Leap: Business Transformation
Client Situation and need:
- Client is a leading banking and financial services company based out of London, UK
- Client’s back office in India serves entire Asia Pacific operations of 4 different products
- Center had around 800 FTEs working across multiple product vertical
- Client had following needs:
- Reduction in Account Opening TAT
- Single day approval on account opening
- Increase in revenue per FTE
Our Approach
Benefits delivered
- Overnight closure of background check and KYC
- Flow time reduction from 2100 Mins to 12 Mins
- Reduction in number of steps from 43 to 36 (in account opening process and document delivery)
- Paper less working (95% reduction in stationary cost)
