When you have a field service organization, one of your main tasks is to organize, arrange and dispatch field service agents for various tasks. This can be used for maintenance work and even for project-based assignments. The types of resources required for a particular job may vary-from one person having to solve certain problems to the entire team setting up a project in multiple locations. It is very important to have an efficient workflow, which can be achieved by managing the workforce in the right way. Field service management software is very helpful in organizing your service plan.
When you use field service scheduling software for small business, it integrates personal appointment and project planning capabilities into one packaged product. It will help your company find and understand the connections between different tasks, and will create a template that will help complete the work faster. This can help current and future projects of the same nature that you can get up and running in a short time. All of this is done by considering the resources at hand, the experience of the employees, the time available and even their location. It also studies the travel time from one point to another. With this, a defined workflow is created and provides mobility within the framework, allowing service providers to provide the best service to their customers.
Some of the advantages of using servicefolder.com field technician scheduling software to handle workflow management are that it can increase the personal productivity of field service technicians by approximately 25%. It will increase the ratio of your technicians to dispatchers by approximately 80%. Your dispatchers will be able to identify the correct type of technicians and send them to the site because they will be able to better diagnose the problem, and the software will give them a good idea of what will happen. For technicians visiting the site for the first time, the chance of completing the work has also increased by 20%.
It also provides many advantages for your field technicians by using our service technician scheduling software. The address lookup is fast enough because the assignment is usually near the technician's current. GPS routing provides them with the fastest way to reach their destination. According to the type of work he will be engaged in, the rest of his schedule will be automatically adjusted to allow him enough time to complete the work at hand. All of these can ensure that the task is completed on time.
Citation:
Best Technician Scheduling Software for Small Business by Servicefolder.com
