Your customers appreciate your responsiveness and availability. However, ensuring round the clock support can be an operational nightmare and expensive. Although rule-based chatbots do help to an extent but given their limited scope of interaction, they cannot cover a considerable breadth of user queries. Even with bot deployment and swift responses, 90% of users reported poor customer service, especially during the last two years (amid the pandemic), according to a survey conducted by Replicant.
Conversational AI addresses this challenge by taking away the dowdiness of bots. In a way, It empowers machine-to-customer interactions by deciphering consumer intent, and delivering better resolutions, thereby enhancing customer experiences with the brand.
Conversational AI chatbots and voice assistants are capable of responding to both voice and text inputs, allowing more convenience to the customers. So, the appeal of these conversational systems will never go unnoticed. They can be deployed for any industry; and across numerous use cases.