Top 10 Best CATI Software in 2022
Over many years, the market research industry has seen changes in how customer feedback is gathered. Companies are coming up with creative ways to collect customer insight and streamline researchers’ workflow, from conventional methods to online surveys.
CATI, or Computer Assisted Telephone Interview, enables researchers to contact respondents over the phone. To collect feedback, a mobile device – a computer, mobile phone, or tablet – is used. CATI is a highly preferred market research methodology. CATI is a better option for communicating with customers and listening to their voices with Covid-19 protocols.
CATI surveys differ from traditional telephone surveys. When choosing a software vendor, ensure that it supports the survey tools required to conduct CATI surveys, such as callbacks, auto-dialing, interview management, sophisticated management tools, and other features.
In this blog, we’ll talk about the top ten Best Call Center software. These software packages not only provide excellent value for your money but are also dependable and effective. So continue reading if you’re looking for a top-notch CATI software solution!
The Advantages of Using CATI (Computer-Aided Telephone Interviewing) Software
1.Effective and Properly Checked Surveys
CATI software ensures that the survey scripts are tested on a small sample of people prior to the fieldwork phase. This is a great way to gauge how well the survey worked.
2.High-Quality & Relevant Data
Telephone interviews can be carried out efficiently in a safe and controlled environment using CATI software. This helps to format the questions so that you can get a precise and illuminating response.
However, in the case of DIY surveys, there is no prior testing or monitoring. It is well known that incentive-driven web surveys that grant participants free access to a specific website or contest cause respondents to respond quickly and incorrectly.
3.Personalized Surveys
In order to create surveys that are compliant and consistent with the company’s brand identity, CATI software is used. This is crucial to ensuring that interviewees, especially brand-new clients, have faith in the validity of the survey.
4.Global Audience
You can reach out to your target audience from any location thanks to CATI software. Leading business reporting organisations will be able to conduct market research on their ideal customers, workers, stakeholders, or suppliers whenever and wherever they like.
5.Cost-Effective
Telephone interviews are highly productive and have a lower overall cost. To expedite and enhance interviews, CATI software typically has a contact database and a scheduling feature built in.
Powerful Phone Survey Software
With Solution Nexxt CATI software’s advanced features, hosting options, seamless telephony integration, and flexible pricing, survey organisations all over the world have maximised their CATI software ROI.
The top ten CATI Software providers on the market have been identified, as well as a list of the features they offer customers.
1.IdSurvey
IdSurvey offers CATI survey software that is accessible via the internet. To create your telephone surveys, all you need is a web browser and an internet connection. Researchers can now collect data simply by using intuitive interfaces that do not require any special knowledge.
In the CATI survey software, you have complete control over your projects and interviews. It provides a variety of tools to help with effective survey administration, such as interviewer statistics, time zone management, outbound and inbound calls, click-to-dial, predictive dialling, and so on.
You can also create rules for each call, interview guidelines for agents, and introductions for interviewers to read to respondents. You can also include notes for the agents, which will appear on their screens before the survey questions. The platform includes a “key entry” feature that may boost productivity and speed up the agent’s tasks.
2.Solution Nexxt CATI
By providing tools for conducting market research, Solution Nexxt CATI enables its users to hear the voice of the customer and make changes to the company.
You can increase productivity by using CATI and IVR, which Solution Nexxt CATI offers. A solitary platform for call management, monitoring, and reporting is offered by the software. You gain the ability to efficiently manage all distributed telephone interviews, including those that are conducted in various languages.
To run end-to-end CATI solutions, CATI provides a number of capabilities. Your phone can easily be integrated with other channels. Supervisors can keep an eye on each team’s live interviews to ensure the experience is of the highest calibre.
3.Rotator Survey
Rotator Survey offers sophisticated technological capabilities to CATI software. Any size of research project is intended to benefit from Rotator CATI software. The user interface is also very easy to comprehend and operate.
The software programme produces real-time reports to monitor project work progress. It does not need a robust internet connection and tracks interviewers’ performance based on each agent’s effectiveness and productivity.
4.Marketing System Group
MSG designed PRO-T-S so that the predictive dialer can work in tandem with the CATI system, telephony operations, and interviews. Its modular telephony system is compatible with a variety of CATI system interfaces, including Survox, Confirmit Horizons, UNICOM Data Collection 6, and others.
Its PRO-T-S dialling mode provides multiple dialling modes to ensure productivity and flexibility for your CATI survey. The CATI system can determine the availability of each mode. All non-productive numbers are automatically returned to the CATI system. The integration with CATI sample management ensures that you have consistent control over the survey throughout. It also allows for silent monitoring from both local and remote stations.
5.Askia
Askiavoice, Askia’s CATI solution, is intended to optimise market research call centres on a large scale. It provides the capabilities and flexibility required to empower remote working agents. It is designed to work in tandem with Askia’s dialer modes – Predictive, Progressive, and Preview.
The platform gives their clients complete visibility and control over samples and quotas. Supervisors can review projects, track their progress, and evaluate the agents’ performance. It also provides a variety of monitoring options, including automated call recording, extended statistics, remote listen-in, and many others.
6.NIPO
NIPO provides CATI software that can be accessed via a centralised system. Because the flexible and centralised system allows you to monitor agent performance, interview progress, and optimise processes, you have complete control and easy access to information. It has several features that allow you to influence various areas.
To help you be more productive, the NIPO CATI solution includes three dialling options: auto, predictive, and progressives. You can control the recording and live-in interviews using the software programme. NIPO provides 10,000 CATI seats worldwide, with specialised professionals on hand to assist you.
