Security is about helping and aiding as much as it is about protecting people and property. This is why we hold our personnel to a high standard of providing outstanding customer service. Customer service, on the other hand, is a less familiar and perhaps less popular idea in security, and hence something that many entry-level guards must be trained and counselled on.
Our customer service ethic for our guards at Cornerstone Security & Transport is based on three R's: Reliability, Responsiveness, and Relationship Building.
We are dependable because we are there to assist you, the client. As a result, we:
• Keep our promises
• Know what we're doing
• Provide guidance and education
• Communicate properly
• Avoid errors
• Dress and groom appropriately
• Be present
• Show respect
Responsiveness: We want the customer's effort to be as little as possible. As a result, we:
• Offer to assist;
• Ask the appropriate questions and listen; and
• Inform the consumer as needed.
Building relationships: We seek to build partnerships by being dependable and responsive. As a result, we:
• Create a service mindset and anticipate a cheerful attitude;
• Greet instantly; and
• Personalize encounters as much as possible.
The principles outlined above apply to how our guards interact with our clients and other consumers. Furthermore, our management teams follow the same service standards.
Cornerstone security & Tranport one of the best VIP Protection in Vancouver ultimate goal is to provide peace and stability to the lives of the people. But! Of course, we hope that our consumers and clients provide us positive feedback and refer us to others. While we can get the job done with comprehensive offerings alone, outstanding customer service is the only way to truly thrive.
This is our pledge to you.
