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If you are unaware about the above solution of Turn off and money got deducted. Don’t worry, here are steps to claim for the refunds, Webroot will give you 60 days time period for a refund.
www.webroot.com/secure - You will get a quick response after calling the customer care number to compare to the online cancellation process. So it is better to call directly. You can also request to customer care executive to remove your credit or debit card credentials from the Webroot system. www.webroot.com/secure