The Operations Support Systems (OSS) and Business Support Systems (BSS), also known as OSS/BSS, BSS/OSS, or simply B/OSS, are systems that provide network and customer data for back office activities. While the mechanisms by which both systems operate are similar, their end usage and user groups may differ significantly depending on an organization's information management setup. Internal network requirements such as network planning, network inventory management, provisioning services, configuring network components, and fault management are supported by OSS systems, which facilitate and automate operations, administrations, maintenance, and provisioning (OAM&P).
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