How to avoid risks when you hire an outsourcing QA team?
How to avoid risks when you hire an outsourcing QA team?
Risks exist in all fields of our life, especially in such vulnerable areas as a business. By understanding the challenges, you can reduce or eliminate risks.

The outsourcing service market is growing with each year more and more.  According to Statista, the global market size of outsourced services in 2019 is 92.5 billion dollars, which is much higher than in previous years.  Experts from Global Market Insights predict a growing software testing market at a CAGR (Compound annual growth rate) of over 6% from 2020 to 2026. The development of technologies will facilitate a growing market.  

Such market expansion is the mark of popularity and demand for outsourcing services among corporations. Entrepreneurs choose to outsource because it's cheaper than maintaining a QA team, you have a vast choice of QA professionals, and it can save you time. 

But when you dare to hire an outsourcing team to implement in a development process, you take the risk. Such risks associated with: 

  • Lack of control. When you hand over part of a development process on outsourcing you have a risk of losing control of it. There is a risk of an inability to monitor productivity and quality. A deal can get even worse with weak management and a lack of communication between vendor and client.   

  • Lack of experience and outdated technologies. When you hire QA outsourcing services, you can't know how experienced it is, how it solves problems during a workflow, and how enough its knowledge to expand and implement new techniques if necessary. In this case, a decision is to ask a vendor team to demonstrate a portfolio with projects related to yours. 

  • Extra charges. One of the main goals of outsourcing is reducing costs. But you don't pay only for the service. There are many costs in outsourcing — buying software tools, additional testing, setup costs, rework, and so on. 

  • Breach of duties. Outsourcing teams may break deadlines, don't fulfill requests or break process plans, and all it gets complicated if a team is located on the other side of the globe. Meticulous research and signing the Service level agreement help you to avoid problems and lawsuits.