The pandemic has forced global businesses to embrace digital-based operations with the rise of work-from-home arrangements. And in this “new normal” of work, virtual assistants have become very valuable in navigating the “new normal.
In this article, we list down the top skills of a virtual assistant that businesses need to keep an eye on when hiring one.
1. Data Organization
For virtual assistants, dealing with bulks of data can be difficult without the proper tools and skills. Knowing how to keep files in a properly labelled, cloud-based storage is crucial in making information readily accessible when needed. Top-notch virtual assistants also know the importance of having secure storage for details like account IDs, passwords, client information, appointments, birthdays, and other information that can be crucial in a project.
2. Time-management
Virtual assistants must have the capability to deal with multiple clients and schedules all the time. Without proper time-management skills, it is easy to miss out on important details which may result in lost productivity.
3. Batching Instead of Multitasking
There are better ways to handle multiple assignments than traditional error-prone multitasking. Batching is one of the top skills of a virtual assistant that allows for more efficient work. Instead of doing multiple tasks for each of the clients’ need, seasoned professionals lump together similar tasks at certain parts of the day. For example, instead of responding to emails as they come, top-notch virtual assistants can set a time in a day for email correspondence, enabling them to have better focus.
4. Adept At Productivity Tools
Online calendars, scheduling platforms, automation tools, cloud storage – it seems like every task has a tool for it these days. Assistants with knowledge of the latest productivity tools, including those in the Microsoft, Google, and Apple ecosystems will have an easier time adapting to the role.
5. Communication
Crucial instructions can be lost in translation if a virtual assistant is not fluent in your language. That’s why one of the top skills of a virtual assistant that most businesses are looking for is communication. Virtual assistants who have good written and verbal communication skills will have an easier time adapting to your business needs.
Virtual assistants will continue to be in demand as the world embraces the digital age. Typical tasks a virtual assistant might perform include scheduling appointments, making phone calls, making travel arrangements, and managing email accounts. Some virtual assistants specialize in offering graphic design, blog writing, bookkeeping, social media, and marketing services. Outsourcing virtual assistants will free you up for strategic thinking while reducing overhead costs. More time on the core tasks means faster growth for the business.
