Four steps to increase employee engagement
You know a disengaged worker when you see one: the receptionist balancing her checkbook, the nurse bad-mouthing a doctor to her patient, the manager who doesn't take action to correct a customer complaint. It's obvious that these characters would rather be anywhere else but at work, and are only doing their jobs because someone's watching them. internal communication mobile apps While these obviously disengaged types are easy to spot, do you know how much their disinterest is costing your organization?
According to the Center for Talent Retention, such completely disengaged workers only contribute 55% of their capabilities to their jobs. That means that 45% of their time on the job is "lost time." That amounts to 18 hours out of a 40-hour work week; what are those 18 hours worth at an RN's salary? And that's only the salary ramifications of a disengaged employee. In addition to the lost productivity, a disengaged individual isn't delivering a desirable level of customer service, nor are they making a contribution to the team. The entire environment is effected by disengaged employees.
Even "slightly more solid" workers who seem somewhat engaged in their jobs are still only performing at 75%. When you take into consideration the numbers of "somewhat engaged" or "genuinely disengaged" employees and calculate what they are costing your organization, internal communication apps you begin to see the importance of cultivating a fully engaged workforce.
