Complaint: Cash App closed my account and kept my money

leoharry

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Complaint: Cash App closed my account and kept my money

Finally I noticed that my notification texts said my transactions were being declined bc my cash card was disabled in the app and to go o the app and enable my cash card. So i tried, and they requested pictures of my card and try my transaction again

cash app closed account

I have several prepaid Visa debit cards Thai i use being that I don’t hone a regular bank account. These cards have small daily at withdrawal limits. I needed to take out more than the allotted amount so I had to transfer funds from card to card by adding cash to my cash app and then link a doesn’t debit card. CASH OUT, then keep hitting the ATM……. I have literally gone through this process on a daily basis and always done it using cash app. suddenly it wouldn’t key my link any of MY cards that I’ve always used.

I then contacted support via email by there’s no way to call them. They ask how you would prefer being contacted phone or email, I chose phone and it by tells you they’ve scheduled a call back within 30 mines. Then id only receive an email saying they tried calling me but couldn’t get a hold of me so they’ve changed my request to an email’s support ticket. I never got the calls and just keep getting the same email saying they tried. Finally I noticed that my notification texts said my transactions were being declined bc my cash card was disabled in the app and to go o the app and enable my cash card. So i tried, and they requested pictures of my card and try my transaction again…

Then I was told in their emailed ticket that there were document requests. That i needed to upload a pic of my card so i sent it.

Then they skied asked for my photo ID. 20 mines later i tried uploading my ID and was told they’ve cash app closed my account.

The emails say if you have finds on the app to link your debit card or checking account to withdraw your funds.

This was 8 days ago and I bbn gave 300 dollars on cash app but every time it says card not supported

Then I connect support again and consistently only get an email saying AGAIN to lick a card or bank account. The 300 dollars is from a refunded online purchase using the cash card provided by cash app. Now i can’t get any help besides these same emails telling me they’ve closed my account and to link SMS withdraw any remaining balance to my bank. 16 emails said they’ve tried calling but couldn’t reach me. Now 300 dollars is stuck pod cash app and they give me mo way of getting my money.

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