Non-profits are a crucial part of our society’s success and wellbeing. The help they provide through promoting social causes, education, and healthcare, among others, is immeasurable. That’s why looking into anything that can help your non-profit operate more efficiently is worthwhile. For example, a reliable and effective call center company is an invaluable resource for a non-profit looking to improve their operations. Here are a few of the ways the right outsourced call center company can benefit your non-profit.
Enhanced Brand Support
A good reputation and positive brand identity are critical assets for any non-profit. Customer service is not only integral to promoting a positive reputation and brand identity; it’s necessary for success in general. Well-trained agents working for an experienced call center can ensure that donors, clients, and members of the public generally have positive interactions and experiences with your non-profit.
Help with Registration and Scheduling
Registration for events and promotions is a common and consistent part of your operations. In addition to handling registration details for dozens or even hundreds of event attendees, non-profits have to deal with the same scheduling challenges any organization faces. An effective call center can handle registration and scheduling responsibilities, allowing your team to focus on other areas rather than answering the phone all day.
Accelerated Fundraising and Donation Processing
Organizing fundraising campaigns and processing donations are necessary for your continued success. But fundraising is time-intensive, requiring hours upon hours of cold-calling. Access to well-trained, professional agents from one of the best outsourced call centers can revolutionize a non-profit’s operations, allowing you to expand your outreach and raise more funds.
Establish a Human Phone Connection
The importance of a human voice and connection in our automated age cannot be overstated. Navigating automated phone and answer systems is a notoriously frustrating process. A human voice is likely to be both refreshing and reassuring for a donor, supporter, or anyone else contacting your non-profit. Plus, it’s a virtual certainty that people contact your non-profit with questions or issues that simply can’t be resolved by an automated system.
Reduce Hiring and Training Costs
Along with the previous benefits, it’s important to understand how first-rate call center services can help your non-profit’s bottom line. Every task or responsibility handled by a call center frees up one of your employees or volunteers to focus their energy and attention elsewhere. Perhaps more importantly, if those critical tasks are not being taken care of by a call center professional, someone at the non-profit will have to address them. That likely means hiring and training new staff to take on those responsibilities. The overhead costs of advertising positions, vetting and interviewing applicants, and then hiring and training new people are considerable. Partnering with agents who are already trained professionals can save your non-profit quite a bit of money so you can reinvest those funds elsewhere.
About DialAmerica
DialAmerica is among the largest privately-owned call centers in the country. Founded in 1957, their success is informed by well over 60 years of call center outsourcing expertise. DialAmerica offers a full suite of call center services for B2B and B2C brands, averaging 100,000 phone hours weekly, amounting to 100 million calls made every year. They are dedicated to establishing real human connections with both potential and current customers, delivering the best service possible. Their effective, well-spoken customer service and sales agents represent your brand with pride in 16 state-of-the-art domestic call centers. Invest in call center services that move the needle and improve customer relationships with DialAmerica.
Learn how a top-notch call center can benefit your non-profit at https://www.dialamerica.com/
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