What are the Web-based CRM solutions?
Web-basedCRM is also known as Hosted CRM, Online CRM, OnDemand CRM, or Browser-BasedCRM. Web-based-CRM-solutions are those software solutions that are free from any hardware or softwarelocated on the customer’s premises.
Thissoftware is hosted on a realm of servers present in data centres that aremaintained by a third party. The application can be easily accessed via a webinterface since it is not loaded on local PCs and Laptops. The service forweb-bases-CRM-solution is charged on a monthly basis. It may be charged in theform of annual rental too depending upon the number of users using the system.
MostWeb-based-CRM-solutionsoffer high-cost savings over on-premise solutions. It is important that the CRMsolution you opt for is equipped to manage your business needs. It should notinvolve costly consultancy or implementation fees at the time of adaptation.
Benefits of web-based CRM
Ease of accessibility from any device accessing the internet
Theeffective Web-based-CRM-solutionscan be implemented and adopted by all users due to the presence of the datawhich is only as good as the input given by them. Sales teams have beenincreasing whether working from homes or dispersed across the country. This iscalled geographic freedom which offers necessary benefits to the specificbusiness.
Removal of initial hardware requirements
Dueto the presence of the total solution in-the-cloud, hardware or softwarelicences are not needed. It saves an extra cost of new equipment, installation,and support.
No additional IT costs
Usually,small and medium businesses lack a dedicated IT team. Thus, IT executives’roles are undertaken by the existing staff who have limited IT skills. In thecase of a server-based solution, implementation and ongoing maintenance have to be outsourced. This leadsto significant cost and high inconvenience.
Faster to implement
Sincethe Web-based-CRM-solutionsrequire no hardware/software. Thus, the time required to implement and go-liveis much faster. This saves time for the equipment to be delivered. There willbe the same application configuration adjustable to the software solution tosatisfy the needs of the business.
Fault-tolerant without doubling the budget
CRMis a severe business solution that needs to be available at all times. Undertraditional Web-based-CRM-solutions,it would imply duplicating the hardware (and often software) when the primaryserver fails. It consumes the initial costs which in turn doubles the on-goingmaintenance costs. Gradually, it will deeply influence the overallimplementation cost.
Backing up of data is done for you
Sincethe data is a crucial part of your CRM software, regular backups are needed tobe done. The frequency of these depends upon the amount of fresh or alteredinformation that takes place.
