Making outbound calls is the main activity for certain companies, especially call centers, broker agencies, sales businesses activating in different areas, and more. manual dialing is not efficient to achieve competitive targets, especially when it comes to lead generation, surveys, market research, follow-up in leads, and so on. A dialer app simplifies the situation and eliminates manual work, not to mention adding some important features as well. It is good to know there are so many amazing software tools out there that do not disappoint, including the ones designed for transaction reporting.
What Is a Dialer App
The dialer app is an integrated software tool that eliminates manual work and the need to have an actual phone to make calls. Agents spend most of their time on the phone and they have to deal with manual dialing, answering machines, busy tones, disconnected calls, and more. Their work can be improved drastically with an advanced tool, such as an auto dialer. Idle time is reduced and the talk time per hour increases. However, there are different auto dialers out there, each designed with a purpose in mind, and to meet specific needs.
Some dialers are independent, while others integrated within CRM, which is highly beneficial. Having such an advanced system opens new doors, increases productivity, incorporates information and client databases in one location. Businesses can manage their operations better, because they have access to calendars, they can send automated emails, notifications, they can store documents, assign tasks to employees, obtain reports, and track transactions and activities. It is worth making such an investment from different points of view.
Why Transaction Reporting Matters
Every company deals with finance at a certain point and they need to keep track of all expenses, income, regulations, to always be in control and handle all situations. This means that transaction reporting is essential and in general, it takes a lot of work, those specialized in the field usually spend considerable amount of time every month to achieve reports and they take information from different sources, especially spreadsheets. It is not always efficient when you think about it, because information can be misplaced, errors occur, and it is hard to identify them and find the root problems.
Businesses activating in all fields need to offer diverse payment solutions to their clients. This means they have to integrate a payment processor and find a provider that will not disappoint. There are many features to look into, based on your expectations and what you seek the most from the software solution. Besides facilitating payments, it is highly useful when the tool comes with something different and exceeds expectations. Being able to keep track of every transaction and obtain reports and analysis are major pluses, because it makes it easier for business owners to cope with all operations and find out exactly if they are making profit, what people purchase the most, how much are expenses, and more.
As for the dialer app , agents are idle a lot during manual dialing, because they have to wait until the call is connected and they have to verify the number, so there are no errors. At every call, agents have to deal with unforeseen circumstances, such as busy tones, disconnected calls, answering machines, and more. Auto dialers have the ability to recognize these elements and redirect calls, so that agents don’t waste valuable time. Especially predictive dialers are very effective, because only answered calls are routed to agents. They will be able to take more calls per hour and waste less time.
One of the greatest advantages of the dialer app is the increased talk time to agents. Because they don’t have to deal with call connect issues and manual dialing, they can spend more time talking to leads and actual customers. The progressive dialer is the one that increases talk time considerably, leading to higher productivity and better customer engagement. Agents feel better as well, because they can focus on the actual conversations and not get distracted or deal with interrupted calls. The tool is worth implementing, because it benefits the business and the callers in the same time.
The dialer app also has reporting and monitoring capabilities. Many of these can be personalized and there are dashboards, highly useful to reveal the team’s progress. Managers can help agents in the right direction, to take quicker and better decisions, they also identify the existing problems and take measures. Call recording is also possible, so that managers can monitor the team’s performance and make sure all calls are high-quality. After knowing all these aspects, it is time to look for an auto dialer and choose the right software and provider.
How to Obtain Transaction Analysis and Reporting
There are many solutions out there for transaction reporting, and the key is to know how to find the right one. Ideally, businesses should implement a CRM system, which stands for Customer Relationship Management. This valuable tool offers the best insight on a business’s processes and manages relationships with customers at a higher level.
CRM is dedicated to assist businesses by automating many tasks, including transaction reporting. It is a lot easier to access information once it is in the system and reports can be generated at any time. Businesses can understand better their clients, their behavior, and come up with strategies on how to increase sales, how to be more efficient and improve communication.
There is no need to spend hours and days for transaction reporting, when you can do it in a couple of minutes. Advanced tools give you the necessary information and you can use it to improve your business, how your employees interact with clients, how they manage their tasks, and more. different tools are created for different purposes. Financial reports can also be obtained at any time, especially if you have a merchant account and you want to know exactly how many transactions were done in a period of time, which are pending, which are finalized, and more.
