Telecom managed services enables Communication Service Providers(CSPs) to successfully encounter the ever changing business, technology, andcustomer requirements. Telecom managed services enable service providers aroundthe world to improve their BSS/OSS operations that include revenue assurance,fraud management, asset assurance, cost management, and others. The telecommanaged services market includes various managed services such as managed datacenter, managed network services, managed mobility services, and managedsecurity services. MarketsandMarkets forecasts the telecom managed servicesmarket to grow from USD 11.90 Billion in 2017 to USD 22.58 Billion by 2022, ata Compound Annual Growth Rate (CAGR) of 13.7%. Cost reduction in managingenterprise infrastructure, minimize the risk associated with businessoperations in terms of security, and increased operational efficiency ofbusiness systems are the prime factors, which will drive the adoption oftelecom managed services.
The 14 players profiled in the telecom managedservices market include top vanguards,innovators, dynamic, and emerging. The companies are Amdocs (Missouri, US),AT&T (Texas, US), CenturyLink (Louisiana, US), Cisco Systems, Inc.(California, US), Comarch S.A. (Kraków, Poland), Ericsson AB (Stockholm,Sweden), GTT Communications, Inc. (Virginia, US), Huawei Technologies Co., Ltd.(Shenzhen, China), IBM (New York, US), NTT Data (Tokyo, Japan), Sprint.com(Kansas, US), Tech Mahindra (Mumbai, India), Unisys (Pennsylvania, US), andVerizon (New York, US). These players have adopted various strategies, such asnew product developments; business expansions; mergers & acquisitions; andpartnerships, agreements, and collaborations to achieve growth in the globaltelecom managed services market.
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Ericsson is an eminent player in the telecommunication industry.The company is currently focusing on serving its customers with highlycompetent technology-enabled products in managed services to sustain in thecompetition. Ericsson provides managed services products that enableenterprises to efficiently handle user and service information. Ericsson’sstrategy is to outshine in its core business, establish a strong globalfootprint in the targeted areas, and expand its business in new areas oftechnology. It has been adopting various organic strategies to strengthen itsposition in the telecom managed services market. The company has launchedseveral products to serve the needs of the customers. For instance, in 2016,Ericsson collaborated with Cisco Systems, to launch a new product namedEricsson Dynamic Service Manager. The product was launched in order todynamically monitor, configure, and optimize the network resources availablefor applications in multi-domain network environments. During 2014–2017,Ericsson focused on inorganic growth strategies such as partnerships,agreements, and collaborations. For instance, in 2014, Ericsson entered into anagreement with Reliance Communications Limited for seven-year in order to operateand manage their wireline and wireless networks across India for 2G, CDMA, and3G mobile networks.
Cisco Systems Inc. leverages its strong multivendor relationshipwith key players to provide customized services to clients suiting their requirements.This helps the company in providing very efficient innovative solutions,thereby increasing customer satisfaction. It is continuously innovating tobroaden its product portfolio to cater to the changing demands of customers. Byleveraging upon its expertise in global network solutions, it is helping itscustomers maximize efficiency in managed service. It substantially invests alarge amount of its annual revenue in Research and Development (R&D). Forinstance, it invested 12.6% in R&D 2015 and increased it to 12.8% in 2016.Cisco primarily focuses on the inorganic strategies such as partnerships,agreements, and acquisitions. In 2015, Cisco and Telecom Italia entered into apartnership in which Telecom Italia provided new Cisco-enabled managed businessservices, including Cisco Meraki, to organizations all over Italy as a part ofits advanced LAN management offering.
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