The development of the speech analytics sector is being constrained by rising costs and a lack of understanding of the technology. The process of choosing the best voice analytics technology is likewise not particularly clear or simple. There are numerous various ways to extract insights from data, including phonetics, transcription, and matching important phrases said by clients during a call.
It is even more challenging to select the best speech analytics choice because there are numerous suppliers with comparable offerings. Therefore, one of the main barriers to the widespread adoption of speech analytics is the requirement to integrate speech analytics market for data insights with established CRM systems and finalise the technique to derive insights from data.
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