Companies nowadays have many options when it comes to automating tasks and keeping track of them in an effective manner. New software applications are developed day by day and they turn out to be highly useful after integration. Of course, they differ in terms of features and how they are used, which is why every business should evaluate its needs to benefit from the right one. Phoneburner is a good example and it is a cloud Power Dialer designed specifically to assist sales teams and boost their productivity.
What is Phoneburner
Phoneburner has got quite the reputation and it is no wonder why, when you take into account the capabilities and functions. Sales teams require many resources to achieve sales growth and using software applications is one way to do it. They need to automate certain tasks, such as reporting, and email tracking and they can do it successfully once the right solution is implemented. What is more, they have to get in touch with leads and call new contacts at all times. This software speeds up the calling process and have full control over the conversation.
In order to increase the chances of conversion, the software distributes leads to specific agents. This way, everyone is more efficient, because they focus on certain leads and they have better control over the process. There will be no need for manual dialing and sales teams will save valuable time by choosing between post-call processes. This means putting certain statuses or dispositions for each contact. The same aspect applies to sending emails, as with one touch they can choose from different templates and send mails to contacts within the list.
Why Use a Power Dialer?
The Power Dialer is a powerful tool for businesses that have customer service, call centers, because it automates the dialing system and agents can take over calls in a more organized and effective manner. This translates into more control and better response time, not to mention going passing through wrong numbers and answering machines. Agents will not have to waste their time with such calls, and they will take in calls as soon as they are available, maximizing the success of different campaigns.
The tool is very useful in many situations, for telemarketing, customer care, anywhere where automated calls are desired. Not only these are automated, but reminders and notifications as well. Agents can assign them to callers when they have appointments, when they have to collect debt, and in other cases. This is a great way to remind customers they have to do something, and they will appreciate the effort without question. Generating more sales is another bonus point, because the tool connects agents with prospects, at the right rime, through voicemails, list prioritization, preview dialing, and many more.
It is good to know as much as possible about these advanced tools and how to implement them, because they have the power to increase productivity and sales. Certain applications are advanced and have many additional features, such as Phoneburner. Agents are able to make many more calls, as the integrated dialer dials more numbers per hour, up to 80 numbers. Agents have higher chances to close deals and make sales. It is always essential to work smarter and maximize time and calls.
Phoneburner prioritizes valued prospects, so they can be converted easily into actual clients. Sales teams and agents know which ones should make the list and save them as prospects. Being cloud-based, the application is accessible from any location, including on mobile devices. No matter where the sales representative is or where the office is, they can take the lead and log into the platform with ease. Working on the sales pipeline is easier than ever, and faster as well.
To call leads, there is no need to manual dial numbers and in case some of them go to voicemail, they are automatically dropped. This way, agents don’t have to spend additional time to wait for another contact to pop up or start dialing the next one. Email templates are also available, and they can be sent directly to leads, based on the call result. There are many features designed to save valuable time and effort and agents don’t have to do so much manual work. Instead, they can manage their efforts better into increasing revenue and closing deals.
Why the Power Dialer Matters
The Power Dialer assists companies and agents that do not want to waste time with uninterested contacts, or busy signals. The tool makes sure that agents connect with interested parties, at the right time. Lead management software is a very useful addition, because the agent can filter out blacklisted numbers and those who do not want to be called. With the help of CRM, it is able to organize sales and lead data and customer history. Agents have access to all this information, and they can perform better. Certain leads come first, such as the ones that initiated interaction with the business.
It is essential to verify the team’s performance regularly and managers can do this with the help of the Power Dialer. Features such as call monitoring and recording are available, so that they obtain valuable data necessary to optimize processes and practices. Team members might require training from time to time, some might perform better than others and it is essential for managers to verify their progress and make sure they are productive and perform their best on the job.
When it is linked to CRM, the Power Dialer is able to call numbers from the system instantly. This is known as the click-to-call feature and it is very useful, especially if the database is there. Not to mention that agents will not misdial numbers anymore and they can input their feedback after the conversation. Contact information history is displayed to the agent, to start the conversation where it ended last time. These features are highly practical and appreciated by businesses working in these fields and it is good to know that such solutions exist. There are different options out there, so choose the one that fits your needs the most.
