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NEW QUESTION 30
What should a Consultant recommend to ensure Live Agent chat requests contain enough information for Reps to effectively respond?
- A. Configure Lightning Guided Engagement.
- B. Customize the Pre-chat form.
- C. Customize the Lightning Console chat page.
- D. Configure a Live Chat Validation Rule.
Answer: B
NEW QUESTION 31
After migrating from Knowledge to Lightning Knowledge, Authors are unable to create FAQ article type, but can successfully create Install Notes articles type. Support Managers have confirmed that articles of types FAQ exist in Production.
How should a consultant correct this problem
- A. Grant Authors access to the FaQ record type
- B. Add Authors to the FaQ Data Category.
- C. Set article Org Wide Default to Public ReadWrite.
- D. Grant Authors access to the FAQ article type.
Answer: A
NEW QUESTION 32
A consultant has been hired to integrate a client's phone system with the Salesforce Service Console. What are two key considerations for this integration? Choose 2 answers
- A. Lightning Console enablement
- B. Service Console case creation configuration
- C. Call Center Definition File creation
- D. CTI Adapter configuration
Answer: C,D
NEW QUESTION 33
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