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NEW QUESTION 20
What is the primary focus of business capacity management?
- A. Review of all capacity supplier agreements and underpinning contracts with supplier management
- B. Management, control and prediction of the performance, utilization and capacity of individual elements of
IT technology - C. Management, control and prediction of the end-to-end performance and capacity of the live, operational IT
services - D. Future business requirements for IT services are quantified, designed, planned and implemented in a
timely fashion
Answer: D
NEW QUESTION 21
What is a definition of a problem?
- A. A cause, or potential cause, of one or more incidents
- B. An incident for which a full resolution is not yet available
- C. An unplanned interruption to a service, or reduction in the quality of a service
- D. Any change of state that has significance for the management of a configuration item (CI)
Answer: A
NEW QUESTION 22
Which is the correct combination of items that makes up an IT service?
- A. Customers, providers and documents
- B. People, processes and customers
- C. Information technology, people and processes
- D. Information technology, networks and people
Answer: C
NEW QUESTION 23
Which statement about outcome is CORRECT?
- A. Outcomes help a service consumer to assess the cost of a specific activity
- B. Outcomes use activities to produce tangible or intangible deliverables
- C. Outcomes give service consumers assurance of products or services
- D. Outcomes rely on outputs to deliver results for a stakeholder
Answer: D
NEW QUESTION 24
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