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NEW QUESTION 36
A Company sells two products, each with its own maintenance schedule.
Which feature should a consultant recommend implementing to meet this requirement?
- A. Customer Community
- B. Field Service Lightning
- C. An AppExchange Solution
- D. Lightning Service Console
Answer: B
NEW QUESTION 37
Universal Containers Executives want to see contact center metrics from each of its different geographic regions. How should a Consultant support this requirement?
- A. Create a single Dashboard with a Case Team filter.
- B. Create a Dashboard for each Case Team.
- C. Create a Dashboard for each Region.
- D. Create a single Dashboard with a Region filter.
Answer: D
NEW QUESTION 38
Universal Containers has built a custom Visualforce page called "Knowledge" that is used internally to access Classic Knowledge.
Which two steps must be taken to ensure the Visualforce page continues to work after migrating to Lightning Knowledge?
Choose 2 answers
- A. Rename the Visualforce page to "Lightning Knowledge"
- B. Remove Apex code references to the Article RecordType field.
- C. Configure the Visualforce page to use the Lightning Design System.
- D. Remove Apex code references to the ArticleType field.
Answer: A,C
NEW QUESTION 39
Cloud Kicks (CK) provides support 24 hours a day, 7 days a week. CK contracts with an external third-party help desk to provide support outside of normal business hours.
The external service agents and external support managers use Experience Cloud to create cases. External support managers need to view and execute reports with the ability to "Run as specified user.
What is the recommended Experience Cloud license to meet the requirements?
- A. High Volume Customer Portal
- B. Customer Community Login
- C. Service Cloud Portal
- D. Partner Community Login
Answer: C
NEW QUESTION 40
Universal Containers is exploring ways to provide its customers with more self-service options in its new Customer Community to reduce the number of interactions with their contact center. Which two features should a Consultant consider implementing? Choose 2 answers
- A. Enable web -to -case on their public website.
- B. Enable Live Agent in their community to chat with an agent.
- C. Use a community template to set up their customer community.
- D. Add the Question action to Chatter in the community publisher.
Answer: C,D
NEW QUESTION 41
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