The market for business process outsourcing is competitive. Customers believe their business objectives have not been reached, hence half of all BPO contracts fail after five years. BPO providers require tools and processes that enable them to provide low-cost, high-quality services that attract and retain consumers. The correct BPO software can be a significant component in a successful customer retention strategy for BPO providers.
The Best BPO Software should provide end-to-end service management such as -
- Differentiation of services - Approximately 80% of BPO services, according to market observers, are highly customized and this is where SlashRTC can lead you to fulfill the requirements of your clients and their needs. Some clients may need certain traditional services like Inbound and Outbound calling services and others might need something else like AI powered chatbots and voicebots.
- Monitoring and compliance - SlashRTC provides ready to use and must have essential reports inbuilt which will help the BPOs to monitor the performance of the callers and SLA’s. These reports can be helpful to know the insight of an organization and use this data to make logical decisions.
- Service delivery that is efficient - The most variable expense for BPO providers is manual work processing. SlashRTC enables the organization to set up the business or scale up the business with lowest cost possible along with automation and customer support by top notch engineers.
Continuous process improvement - SlashRTC strives to be a leader to provide the best customer experience. We let you keep up with market developments and stay one step ahead of your competitors by giving you the flexibility to update your service requirements on a regular basis.
Maintaining the privacy and security of the customer data is the biggest concern when it comes to the BPO industry. This is where SlashRTC’s Number Masking solution can ensure the privacy of the customer data. Firstly, let’s understand why it is required. A person's mobile number has become their online identity, it is the responsibility of businesses to ensure that their customers' privacy is maintained. With the number masking solution from SlashRTC, they can do just that.
How it Works - Let’s understand this with an example - A delivery boy gets a shipment assignment. When he needs to call the customer to get know about his exact location, by clicking on the ‘call customer’ button in the app, it automatically makes a call to the customer's masked number.
This is most necessary when trying to set up the best BPO software for your organization with a number masking facility to provide extra data privacy towards the customers.
For seamless and trustworthy business solutions, partner with us. For more details, get in touch with us at info@slashrtc.com
