Online ordering systems allow restaurants to receive orders from customers’ computers and smartphones. There are three main options for adding online ordering to your restaurant operation. You can create a branded online ordering website, use a Point of Sale (POS) with online ordering functions, or partner with a third-party delivery platform. Most restaurants use a combination of these options to create the most cost-effective online ordering systems for their business.
The best online ordering system for your restaurant is the one that allows you to retain a profit on the orders you receive. There are solutions at every price point, so even small restaurants can easily expand into online ordering. Some online ordering tools charge a monthly subscription fee, while others retain a commission on all orders placed through their system.
To choose the best online ordering systems, we considered the following factors:
Ease of use: It’s important that restaurant owners, employees, and customers can easily use the online ordering system.
Integrations: Some online ordering platforms do not integrate with other systems; one that communicates directly with your POS, however, will prevent a lot of headaches.
Ordering features: Ordering features like modifications, group ordering, catering, and scheduling orders allow an online ordering system function for many styles of the restaurant.
Order tracking: Any online ordering systems should notify the restaurant of pending orders, and allow owners to track orders through the system.
Customer accounts: Some solutions allow customers to create profiles with payment information and order preferences, which streamline orders and gives your restaurant valuable information for future marketing promotions.
User reviews: We looked at the user reviews available to see how actual restaurant users feel about the software.
Ordering Features and Tracking
Menu Drive allows restaurant workers to view orders in real-time from a connected iPad, which will also sound an alert when new orders are placed. You can also set up orders to print directly to the Menu Drive printer.
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Automated alerts and email notifications: These functions allow you to keep track of orders, even if your restaurant is offline.
POS integration: This function sends orders directly to a compatible POS, which in turn sends the order directly to your kitchen, keeping all your sales information in one place.
Delivery customization: Menu Drive allows you to set custom delivery zones and offer multiple delivery types, including pickup, delivery, curbside, and dine-in.
