158
views
views
![Where does the responsibility fall when training management pr](https://fortunetelleroracle.com/online-marketing/public/index.php/upload/media/posts/2019-06/27/default-b.jpg)
I hear and read more and more these days about the challenges organizations face to remain competitive in their industry or market place. Customer satisfaction will ultimately determine which companies are actually busy and which ones are only busy trying to find customers. So what does all of this have to do with training and human resource management programs? To answer that, I would like to look at one of those factors that lead to customer satisfaction or dissatisfaction depending on which one you measure.