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Cisco Contact Center Enterprise Implementation and Troubleshooting v1.0 (500-444)

Cisco Contact Center Enterprise Implementation and Troubleshooting v1.0 (500-444) tests a candidate's knowledge of PCCE Implementation Preparation, Initialization, Configuration and Troubleshooting.

Exam Details

Code: 500-444 CCEIT
Name: Cisco Contact Center Enterprise Implementation and Troubleshooting
Duration: 90 minutes
Languages: English

Exam Topics

30% 1.0 PCCE Implementation Preparation

1.1 Describe planning a PCCE Deployment
1.2 Explain PCCE Deployment and Staging
1.3 Describe software preparation
1.4 Explain Certificate Administration

10% 2.0 PCCE Implementation Initialization

2.1 Understand Integration Wizard
2.2 Describe a PCCE site addition
2.3 Explain CUIC/Live Data/Finesse Integration

30% 3.0 PCCE implementation – Configuration

3.1 Explain the personalization of the PCCE Dial Plan
3.2 Understand deployment from configuration to validation
3.3 Explain scripting
3.4 Describe Single Sign-On

30% 4.0 Troubleshooting

4.1 Explain the Flows and Process review
4.2 Describe the Diagnostic Framework
4.3 Understand Applied CCE Troubleshooting

View Online Cisco Contact Center Enterprise Implementation and Troubleshooting 500-444 Free Questions

1. Which two statements about NTP operations are true? (Choose two.)
A. Cisco routers can act as both NTP authoritative servers and NTP clients.
B. Cisco routers can act only as NTP servers.
C. Cisco routers can act only as NTP clients.
D. NTP uses TCP over IP.
E. NTP uses UDP over IP.
Answer: A, E

2. With Cisco UCCE and CVP, calls that are routed to nailed-up mobile agents keep failing, which two options could be the cause? (Choose two.)
A. Unified CM SIP trunk has RFC2833 DTMF signaling method.
B. The mobile agents are using Finesse 9.1(1) as desktop
C. No MTP resources configured to handle DTMF method mismatch.
D. Incorrect Mobile Agent codec configured in the PG setup.
E. Unified CM remote CTI Ports (RCP) has the outbound trunk in its calling search space.
Answer: C, D

3. While a voice gateway accesses webservices elements, it times out and throws an error.badfetch event. Which two options are common ways to reduce such errors?
A. Set mediafetchDelay
B. Set mediafetchDelay timeout
C. Set FetchAudioMinimum timeout.
D. Set FetchAudioDelay timeout
Answer: C, D

4. When performing an update to Cisco UCCE solution, which components do not need to be upgraded together during the same maintenance window?
A. Call router and logger
B. Call router and peripheral gateway
C. Administrative workstation and HDS-DDS
D. Call router and administrative workstation
Answer: B

5. Which variable does the Cisco CVP use to return information about problems encountered while running a script?
A. user.microapp.input_type
B. user.microapp.error_code
C. user.microapp.FromExtVXML
D. user.microapp.server_info
Answer: B