Here we are going to discuss some methods by which the users can resolve any issue while doing ATT mail login.
Method-1: Use some other browser
Many a time it happens that when we try accessing our email account from some other browser that is not commonly used, we tend to face some login issues. This happens because of the incompatibility of the browser with the email functions and therefore, the email does not let you log in. Therefore, you should try logging into your AT&T account using the browser you commonly use and which are compatible with the AT&T email functions.
Some browsers that are compatible with AT&T email are Chrome, Mozilla Firefox, Safari, and Microsoft Edge.
Method-2: Clear Browser’s cookies
When we visit a website on the internet, some information about the website gets stored in our browser, this helps in loading that website fast when the user visits the website next time. The information stored in the browser is cookies and cache.
When these cookies and cache files get corrupted or damaged, people face problems accessing some websites. Therefore, corrupted cookies and cache files can also be the reason for people facing AT&T email login issues.
In order to get rid of this problem, you should try logging into your AT&T email account after clearing the cookies and cache data from your browser that you normally use.
Following are the steps to clear this data from the browsers that are well suited with AT&T email:
Google Chrome
Listed below are the steps for clearing data from Google Chrome:
Open the browser on your desktop and click on the three dots in the top right corner of the home page.
From the menu, select Settings.
Within the Settings page, scroll down to the Privacy and Security page, and select the Clear browsing data option.
From the visible screen, select the options to clear cookies and cache data.
At last, click on the Clear data button.
Method-3: Enable Javascript in your browser
JavaScripts add some very necessary functionalities to a website that is important for the smooth conductance of all its features. Thus, if you are facing AT&T email problems then you should try accessing the AT&T email after enabling the JavaScript in your browser in which you usually use AT&T.
Following are the steps for enabling JavaScript in the browsers that are compatible with AT&T:
Google Chrome
Open the Chrome browser in your system and click on the three dots in the upper right corner of its home screen.
Within the menu, click on the Settings option.
Then, go to the Privacy and Security section and select the Site Settings option.
Now, click on JavaScript.
At last, check the “Site can use JavaScript” option.
Method-4: Disable browsers extensions
Most of the time, to make our work easier with the browser, we add some extensions to the browser. However, these extensions sometimes cause difficulty in accessing some features of some websites, with which their compatibility does not match and therefore, we face problems while using that website.
The same can be the scenario with AT&T due to which its login might not be working. To check which extension is hindering its login function, you have to disable all the extensions one by one and try to log in to your AT&T email.
To disable the extension, right-click on its icon and then go to its setting and switch it off. The same process can be followed to re-enable it.
Method-5: Check your Antivirus
If you have recently installed a new antivirus program in your system, and tried to log in to your AT&T email client, but failed at it, then this is due to the firewall of antivirus preventing you from doing so. To resolve this problem with the AT&T email, you have to turn off the antivirus temporarily and turn it on again after logging in.
Other than that, you can also provide special permission in your Antivirus program to access the AT&T website without any obstruction. This you can do by opening the Antivirus software and going through its settings.
Method-6: AT&T mail servers are down
If you feel that AT&T email is causing problems today, and you are not able to log in or are unable to use some of its features if your account is already logged in, then the reason behind it can be that the servers of AT&T email might be down today.
This happens due to the regular maintenance of the server, or unusually high user traffic at that hour, or due to some other reason. Whatever may be the reason, the email server problem does not arise from the user’s side, therefore, you have to wait for some time till the server conditions return to normal.
Method-7: Your AT&T account might be hacked
If you are facing AT&T login problems along with issues in sending and receiving emails, then this can happen when your account is hacked.
You will know if your account is hacked when you receive an email from AT&T Internet Service Security that your account has been flagged for sending spam emails, and you cannot log in or send or receive emails.
If you do not receive the email, but still you are unable to login, and you are not sure if your account is hacked or not, then you would know when:
You start receiving complaints that spam emails have been sent from your AT&T email address.
You are not receiving any emails, or your emails go missing.
A lot of undelivered emails in your Outbox that you didn’t send.
You are unable to sign in to your email account.
Unknown email addresses are present in your email account sent folder.
Recover hacked AT&T email account
AT&T has laid down some methods that you can follow to recover your hacked account, following are these:
Method-8: Resolve the internet connection issue
You will face AT&T login problems if your connection with the internet is not established or your internet is very slow. You will know whether your internet is not working when you receive an Internet Connection Error.
If you see this error while logging in, then try to reconnect and restart the browser and then login.
If the problem is still persistent, use a connection troubleshooting assistant on your computer to get rid of the problem. The following is the process for getting help from a connection troubleshooting assistant:
For Windows 7 and above versions
In the search bar, type Control Panel and click on the Open option to open it.
Select the Network and Internet option.
In the Network and Internet window, choose the Network and Sharing centre option.
Select the ‘Troubleshoot problems’ option.
At last, click on the Internet Connection option to launch the assistant tool.
Proven Ways To Fix AT&T Not Working Issue
Solution 1: Make sure that the email you are sending, meets the maximum size limit prescribed by AT&T, or the email won’t be sent. This will make you think that your AT&T account is not working but it’s something else.
Solution 2: If you are receiving Failed Delivery or Problem Found – Message Not Sent message on your screen, make sure you check the recipient’s email address because a minor spelling mistake can cause a great blunder.
Solution 3: Try to sign-out and sign-in. This sounds a little old-fashioned but as a matter of the fact, this is one of the effective measures to restore the functioning of your AT&T email account when it stops working.
Solution 4: If you are not receiving AT&T emails, you are suggested to check the spam folder and see if the email is stored there. Sometimes the filter redirects the primary emails to the spam folder. Therefore, if you are not receiving emails, they could be stored in a different folder.
Solution 5: If you are not able to use your AT&T email account, the one reason for this issue can be a hacked or compromised AT&T account. The signs of a hacked AT&T email account are:
Missing important emails
Receiving emails from your own address
A changed display name
A lot of spam in your Sent or Outbox folders.
If your account has been hacked, you are advised to change your password right away. If you are not able to change the password, you can try to reset it.
In order to reset your AT&T email password, follow the steps given here below.
Step 1: Go to AT&T log-in page.
Step 2: Click on the “Forgot Password” link
Step 3: Now, type your “User ID”, the “Last name” and fill the Captcha.
Step 4: Click Continue.
Step 5: Now, select “Security Question” and answer them. Alternatively, you can select “Temporary Password” and receive a code on your registered mobile number or email address.
Step 6: Follow the on-screen instructions to complete the AT&T password recovery.
Fix Connectivity or Browser issues
First, open your AT&T Mail in other web browsers, not the default one. For instance, if your default web browser is Google Chrome go with the Mozilla Firefox.
Make sure that the browser application is enabled for cookies. Next, clean cookies and cache from it by navigating the settings section.
Enable JavaScript, and ensure that it is updated. You can check it by steering through settings.
In case you have installed any browser, extensions or add-ons check if they are not triggering the problem.
Enable the Adobe Flash Player
Examine your firewall, anti-virus, and anti-spyware settings. These installed programs may create issues with email and web browsers. Try to disable them temporarily.
Fix AT&T Sign-in issues
Password is Not Applicable in Your Smartphone
This could happen if you have changed the password of your email account or did any other activity with your account. Hence, you need to update it in all the devices you have been using the ATT email for smooth and error-free access.
User-id and Password is Not Matching
Ensure that you have entered the correct set of user id and passwords. Check your caps lock button and try it again, if you attempt too many times, the account may get locked temporarily. However, wait for an hour and reset your password if the issue stands still.
Your Account isn’t Active
If you have received any warning email from the AT&T security, it could be a red flag for your account. It means you are doing something inappropriate. For example, sending bulk emails and crossing daily limits of emails. If you are not doing this, possibly your account may get hacked and ATT will deactivate it instantly. If you are facing this scenario, try to contact the ATT support team to reactivate the account
We hope above these solution will help you to fix ATT Email not Working Issue.
