When starting the process of selecting an ERP, it is typical to feel as if choosing the suitable software will be the most difficult choice to make. This is because it is. It is possible that the success or failure of your project may ultimately depend on the Microsoft Dynamics partner that you choose to provide assistance for the software solution that you have selected.
There is a possibility that a well-built ERP system would bring enormous advantages, however this is only partially true. Your partner plays an essential role in the achievement of operational excellence because of their capacity to advocate best practices and boost end-user acceptance.
Your Microsoft Dynamics partner may have impressed you initially, but over the course of time, their resources may become depleted, and you may come to the conclusion that they are no longer able to meet your requirements or cannot scale to keep up with the expansion of your business.
The completion of acquisitions enables us to generate a significant amount of new business. The following are the top three client problems that we have inherited from our previous partners:
The partner is quite sluggish to react to any requests for assistance or directions. There is no information sharing that is either proactive or reactive on new features, version updates, or relevant add-ons.
Fees are not transparent. You can't possibly have agreed to this, can you? If your current Microsoft Dynamics partner is only providing you with a poor return on investment (ROI) or, even worse, is limiting your ability to do business, then the following checklist might assist you in selecting a more productive installation partner:
Experience in the Sector Look for a partner that is prepared to put in the effort to learn about your organisation's particular challenges as well as the sector as a whole before agreeing to work together. You need to get references from previous customers, ideally from other businesses in the same industry. High-quality service can typically be inferred from the presence of long-lasting relationships with completely contented clients.
Product Knowledge - You should look for a partner that is familiar with both the advantages and disadvantages of their ERP system. You should look for service providers that have specific competencies that can meet the demands of your firm. Is it possible for your Dynamics ERP partner to fulfill the criteria for the generation of Power BI reports, taking into consideration the range of Microsoft's business management capabilities? Where do we stand with training for PowerApps and Flow? What about support with migrations to Office 365 and email accounts? Where does one stand with Microsoft's Azure?
Support - Implementation is only the beginning; will the partner be able to train all users before, during, and after deployment? Do they provide continuous process improvement and maintenance for the system so that the program may continue to serve its purpose?
Simple Scalability - Will the partner you've picked be able to expand your dynamics partners system to match your growing business? You need a web application solution that will continue to function properly in the years to come. Is the solution that your partner is providing one that is both future-proof and adaptable, so that it can be adapted to the changing needs of your company?
Recommendations for Best Practices: Try to find a business partner that is able to provide a wide variety of answers to the problems that your firm faces. Finding the perfect Microsoft Dynamics partner requires locating a group of experts that are able to provide a number of different options and are prepared to collaborate with you to determine which one will perform the best.
