This would also be a long-term plan to improve your business operations. When it comes to choosing a SAP Business One support service partner, there are several factors to look at. The experience of the firm, the industries in which it specializes and the clientele are a few features to begin with. But in addition to all these there are some seemingly small details that most firms do not think about. These are the features that differentiate the most reliable SAP B1 partners from the many others out there. Here are a few of these overlooked aspects for example –
- Responsive Customer Support Team
From the initial inquiry you post to the team, to the communication you have with the team after successfully implementation, every single interaction should be an indicator of the services. A good B1 partner would provide timely response and also come with a short TAT (turn around time) for your queries. Maintaining consistency in responses even after implementation is what matters the most. Once the actual solution is tested by being utilized by actual people and processes in your system, there might be a lot of challenges in the first few days. This is where your SAP partner can make the Business One solution simple and practical for you. There might be non-technical people utilizing various features of the SAP Business One module you implement. The SAP Business One support service partner should be able to provide essential training and help the actual users make use of the best features. This would be the key to attaining desired results from the solution deployed.
- Quality of Customer Engagement Before and After Implementation
You should be working with a partner who is customer-centric. The tool as such is available easily and there are many partners who can help you implement it. But will the tool be perfectly customized to suit your business? Will your team be trained appropriately to make the most of the solution you have invested so much money on? All this depends on the partner’s approach. Sometimes your business might have complicated needs. This is where the difference can be felt. A customer-focused Business One partner will take time to understand the company’s situation and help in making necessary internal changes and transitions before the actual implementation part. This kind of superior quality customer-engagement should be available not just before implementation but also after. After implementation your partner should proactively provide inputs about essential upgrades and even provide support wherever required. Some of these could be on-site support and others might be remote assistance.
If you are looking to invest in a SAP Business One module for your business, make sure that you talk to the experts in the industry. It is alright if you have to revisit your plan of implementation and incorporate additional functionalities. Compare the nuances of the SAP Business One support service and make the right decision. This will fetch you the best value for your money and also reduce your stress post implementation.
