Customer Relationship Management Market
The customer relationship management software must have two main objectives: first, it should optimize the efficiency of your service team. High FCR rates equal higher customer satisfaction. The customer service team should be as efficient as possible, which means fewer touchpoints for Customer Relationship Management. Also, it's important to ensure that the service team is capable of resolving issues on their own. If they have to spend a lot of time on a complicated issue, they won't be able to provide a good customer experience, so they should be equipped to do so.
Read More @ https://expressmyblog.blogspot.com/2022/06/customer-relationship-management-is.html
