DTEN Orbit, a new customer experience platform, is now available for managing and enhancing user experience with the company’s award-winning video conference devices. Moving beyond traditional service agreements, DTEN Orbit offers:
- Advanced replacement warranty options to ensure ongoing productivity and superior user experience
- Enhanced customer service with personalized service and training options
- Proactive support for DTEN devices
“DTEN Orbit is a giant leap forward in enhancing customer experiences. This is a unique offering in our industry in that it delivers warranty, support and management services in a single solution,” says Peter Yaskowitz, the company’s CMO.
DTEN Orbit helps customers manage nearly every dimension of the DTEN user experience, maintain productivity and minimize equipment downtime. Customers may select the service level right for their organization; options include 24/7 live customer support, up to three-hour response timeframes and advance parts replacement.
Additionally, IT administrators can remotely onboard new equipment, monitor performance, manage upgrades and perform complete diagnostics. One callout feature: daily device “health” monitoring to ensure continuous efficiency and performance.
