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NEW QUESTION 46
Universal Containers does not want the lunch break to interfere with existing scheduled work. How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after
1pm?
- A. Create Resource Absences every day.
- B. Use appropriate Resource Operating Hours.
- C. Create a recurring Service Appointment
- D. Use the Resource Availability Rule.
Answer: C
NEW QUESTION 47
Universal Containers wants their Technicians to capture potential up-sell opportunities identified during site visits that will then be addressed by the inside sales team. What Configuration will support this requirement?
- A. Create a Service Appointment Quick Action to create a Lead record and add it to the appropriate page layout.
- B. Create a Public Group for the inside sales team, and share Work Orders to the group via Sharing Rules.
- C. Configure a Flow against Cases that auto-creates leads and assigns them to the insides sales team Queue.
- D. Create a Web-to-Lead page that submits to the inside sales team. Add a link to the Case Page Layout.
Answer: C
NEW QUESTION 48
Universal Containers maintains their service level agreements at the customer level only. How can a Consultant ensure agents can verify coverage?
- A. Set up Entitlement Process, set up Service Contracts, display the related List on the Contact page Layout.
- B. Create Contract Line Items, set up Entitlement Process, display the related List on the Asset Page Layout.
- C. Create Milestones, set up Entitlement Process, display the related List on the Account Page Layout.
- D. Create Milestones, set up Entitlement Process, display the related List on the Work Order Page Layout.
Answer: C
NEW QUESTION 49
Universal containers (UC) wants to standardize the process that process that agents use to create and maintain work orders which will help new agents ramp up more quickly and improve data quality and consistency. UC wants key fields, agent instructions and best practices displayed at each step of the Service process on the work order.
What should the consultant implement to meet this requirement?
- A. Add a lightning component to work orders.
- B. Enable path for work orders.
- C. Enable knowledge on work orders.
- D. Add compact layouts to work orders.
Answer: C
NEW QUESTION 50
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