Your ability to effectively serve 9-1-1 callers changes with technology. We can help.
Next Generation Core Services
Our flagship offering, Next Generation Core Services (NGCS), runs in the cloud. It is the middleware that routes text, voice, and video media between the Originating Service Providers (OSP) and the Public Safety Answering Points (PSAP). Our development team has built, over the past five years, the NGCS software that is a smart and flexible platform with patents and patents pending in the United States and Internationally.
The Next Generation 9-1-1 platform enables effortless communication and collaboration across the entire 9-1-1 value chain from mobile, tablet, or personal computing devices. It seamlessly handles voice, video, real-time text (RTT), short message service (SMS), and Message Session Relay Protocol MSRP.
ACE (Advanced Communications Environment) Call Handling System
The NGA 911 public safety grade ACE CHS is backed by the power of AWS, enabling you to unlock the intelligence of robust software as a service functionality that resides in secure data centers.
With our cloud-based CHS, agencies benefit from simple and fast service delivery, remote management, and seamless updates and enhancements that can handle today’s legacy 9-1-1 environment as well as any existing or planned ESInet.
Our ACE CHS meets NENA i3 standards of today and tomorrow. You will never have to invest or upgrade to achieve a total NG9-1-1 solution for your county or state. Our system provides a customizable browser-based call taker user interface that is multimedia capable. You will experience the ease of one interface for voice, text, SMS, video, or data. No separate applications, screens, or tabs are required to handle your emergency communications calls or sessions.
The best part? The NGA 911 ACE CHS is part of our core disaster recovery suite and designed to give you flexibility, control, and a meshed layer of support for your current CPE. Because failure is not an option.
