Before COVID-19, the human touch was the key factor for a delightful hotel guest experience. Face-to-face interactions with hotel employees is not something to fear but something to look forward to, especially when it comes to room services. They were necessary for exceeding guests’ expectations.
Hotels have adopted the latest hotel software technology to reignite customer loyalty, increase bookings, and to generate more revenue in the post COVID world.
Before exploring how hotel application software and hotel management tool can help them reshape operations, let’s find out what hotel guests expect in the post COVID hospitality industry.
What Are New Hotel Guest Expectations?
Health and safety concerns are in top these days. Hotel guests expect high hygiene protocols, which means frequent sanitizing and hand sanitizing stations. Some guests don’t want the hotel staff to clean their room during their stay.
Other expectations are mobile check-in and checkout and various other automated service which they can access via mobile, such as ordering room service, making a restaurant reservation or booking an event ticket through software.
Hotel guests expecting flexible arrangements and cancellation policies, too.
How Can Technology assure the Safety of Guests?
Technology plays a main role in the hospitality industry right now, as it assures the safety of hotel guests and employees during the pandemic.
One example is key-less entry system. That’s something most hotel guests expect, as they don’t have to touch the door handles, which are some of the most touched surfaces. Different hotel software technology helps guests to access and pay for all the amenities and services via mobile. They don’t have to meet face to face with hotel person to request any service and thus maintain their social distance. Technology gives hotels an opportunity to offer meal options, which guests can check out on their website.
How Technology Is Helping Hotels with Less Staff
Since hotels minimized face-to-face interactions with the help of technology, it’s clear that they can manage various operations with few staff members. They can automate numerous repetitive tasks with hotel management tool, thus freeing up a lot of time for their staff.
The Role of Contact-less Check-In/Checkout
Contact-less check-in and checkout services in hotels have become the most essential in hotels after the post COVID recovery world. They ignore the interaction with the front-desk staff, which leads to better health and safety of hotel guests and employees.
Many hotels have self-service check-in and checkout, but the services can be even more up to date with software for hotel reservations. It helps guests to check in, check out, and pay for their stay via mobile without downloading an app.
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