Everyone is aware of how crucial customer feedback is. But how can you be certain that you're doing it correctly? Here's something you should read.

STOP ? following the conventional wisdom to go above and beyond to delight customers! It’s a waste of time, effort, and money. ???? Here’s an alternative checklist to build a happier and more loyal customer base.

To deliver exceptional support, a one-size-fits-all-users approach doesn’t help. Here’s how you can take the first step in understanding types of costumes.

Do your customers really want to call or they are fine with pre-formatted responses? Automation v/s human touch - here’s all you need to know.

Traditional forms of marketing will not give you 100% results. Here’s what you need to do instead.

Where to start? That’s the most common question asked when building a knowledge base. If you have the same question, then you have to check this out!

For SaaS companies delivering customer support becomes a lot challenging considering you have to earn back a customer every time. So, what’s the solution? Click to find out.

Delivering value-based customer-oriented services is an eternal quest and challenge for any industry. The question is, how will you get there. Worry not. We’ve got you covered. Read this guide to find the know-how to become a customer-oriented brand.

When you’re a small business or just starting up, every disappointed customer is potentially a disaster and can cause severe damage to your reputation. On the contrary, every happy customer provides your businesses with the most important marketing you co...

B2B businesses usually expect efficient customer service. Sometimes they don't want the "fun" customer service gimmicks that B2C brands seem to get away with. Here is a guide to help you understand your b2b customers better. Tag along to find out how to f...

Packed with the latest tips and trends, this article cuts through the hype to present the key trends that will shape the businesses of the future. Read to find out 7 things you need to do to excel in your brand’s virtual customer support. Happy Reading :)

Helpdesk automation is taking over more spheres of customer support, more than ever before. Learn about the latest must-have (in 2022) helpdesk automation functionalities that have enhanced the working pace and enabled companies to provide a better custom...

Find out how the healthcare industry is digitizing day by day. Here’s an in-depth look at the technicalities of how healthcare helpdesk software is helping stakeholders evolve.

Students are the equivalent of customers in the educational sector. They have specific needs and demands that need to be fulfilled while they study. Here’s an essential guide to understand the need for helpdesks in the educational sector. Walkthrough the...

Find out how to identify, address, and resolve customer pain points for your business. Here are a few steps to help you through.