Interactive Voice Response (IVR) has been part of call center operations for a long time.

As your competitors do not have the access to the same market, you have a lot to gain via outsourcing. However, for reaping these rewards, you need to identify and partner with an outsourced customer service vendor that has complete knowhow of this field.

This is the main reasonwhy you should focus on your customer care and ordertaking call center services, even more than your outbound telemarketingor lead generation.

Given the current predicament of ecommerce companies, employing back office outsourcing support services make good business sense.

An advertising andmarketing strategy can be implemented via different mediums. Print, television,radio and online are some of the most popular modes to give your business aboost. But the problem arises when you do not have the necessary number of individu...