Banks can enable natural, human-like conversations and satisfying interactions with customers by integrating speech technology with phone banking. Banking companies prioritise innovation in order to improve their mobile banking services. Previously, they relied on time-consuming and inconvenient processes such as password verification, One-Time Passwords (OTPs), and security questions. This scenario, however, is changing. Banks have recognised the importance of enhancing user experience and increasing security by incorporating voice recognition technology into mobile applications. Financial service providers such as the United Services Automobile Association, Barclays Bank, and ING Bank have already begun offering voice authentication services to their customers in order to improve the customer experience, and they have received a positive response. According to a FICO survey the Speech Analytics Market conducted in the United States and Canada,
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