Genesys has agreed to acquire Pointillist and Exceed.ai to enhance its offerings in the Experience as a Service market
Genesys®, a global cloud leader in customer experience orchestration, announced that it has entered into agreements to acquire Pointillist and Exceed.ai to enhance its ability to deliver the power of empathy in every customer experience as it executes on the promise of Experience as a ServiceSM. Both transactions are expected to close before the end of the calendar year 2021.
Genesys pioneered Experience as a Service to help companies transform how they connect with customers and employees. In today’s experience economy, enabling interactions between customers and employees through a contact center isn’t enough. Companies need new technologies and artificial intelligence (AI)
