Customers were nominated across five categories, and each nominee was also considered for the Best Overall Award chosen by Five9 CEO Rowan Trollope. Robin Gareiss, CEO and principal analyst at Metrigy, and Evan Kirstel, chief digital evangelist and cofounder of eViRa Health and top technology influencer, served as independent industry judges for the awards.
Lake County Health Department and Community Health Center won the Increase Business Agility with Cloud Award. They were recognized for quickly transitioning to the cloud when the pandemic stuck, going live in 48 hours with a new COVID-19 hotline. They also integrated Microsoft Teams, which allowed clinic contact investigators, epidemiologists, disease preventionists, and others to work seamlessly with the contact center during the influx of heavy calls.
