Cognigy, a global leader in omnichannel Customer and Employee Service Automation with its Conversational AI platform Cognigy.AI, today announced the launch of Cognigy Insights, a powerful analytics suite integrated with the Cognigy.AI platform to help enterprises make sense of their conversational data, and give them the means to act upon insights, all within one best-in-class suite.
Every day, virtual assistants create millions of data points. However, getting value from all this data remains a challenge for enterprise customer service. Cognigy Insights enables enterprises to access and analyze conversational data easily to gain actionable insights for optimizing workflows and processes in their customer and employee services. Fully integrated in the Cognigy.AI platform’s backend and equipped with assisted machine learning capabilities, the new analytics suite allows users to track and measure each step in a conversation and pinpoint exact pain points leveraging its unique Step Explorer feature to better understand the customer experience beyond the limited capabilities of intent-driven analytics.
