You can interact with the visitors on yourwebsite if you install a live customersupport chat. It is a small and lightweight feature that can be added by simplyadding a few new code lines to your website.TawkTo is a widely popular free live chat solution, while Messagely isa freemium service that I recommend toserious businesses.
Freemium Service: Messagely
The service is appropriately priced based on its features, whichmakes it especially suitable for small businesses. It can engage with a far largeraudience and can also use chatbots toautomate customer engagement.
It is a very powerful tool to block specific IP addresses, gather emails, track visitors, show awelcome message to visitors, allow team interactions and collaborations, etc. Since itcan block specific IP addresses, it can alsobe used for customer audience targeting.
Alternative: TawkTo
The service is completely free, and you can use it on any website you own. The live chat widget fromTawkTo will have a small attribution if youdo not pay to have it removed. The cost, should you want to do that, is onlyUSD 15 per month.
Aside from that, it offers the most basicoptions that one can expect. It does not have automatedengagement features, but you can hire agents to talk to your customers through the live chat feature. It is aservice that costs USD 1.00 per hour.
Free vs. Paid: Live Chat Solution
Freesolutions are great for starting, and they’re similarly great when your website is not a serious business for you.
However,it is better to use a paid service for a platformyou are serious about. Paid services are responsible for giving you a betterexperience.
