‘QuickBooks has stopped working’ error appears on the screen while opening the company file in the QuickBooks desktop application. Damage or missing QBWUSER.INI file and corrupted hard drive are the leading causes of the ‘QuickBooks has stopped working Windows 10 error.’ When the error pops up, the software freezes and the user is unable to work on it. Read the blog till the end to know about the ‘QuickBooks messaging has stopped working’ error, its causes and solutions.
What are the factors responsible for QuickBooks has stopped working error?
Following are the possible causes behind the error:
- Partial or corrupt installation of QuickBooks.
- QuickBooks Desktop is damaged or corrupted.
- The company file name is too long.
- The Windows operating system is damaged.
Let us walk you through the troubleshooting procedure given below.
Solutions for when QuickBooks has stopped working error
Following are some simple troubleshooting solutions to fix the issue:
Solution 1. Rename the QBWUSER.INI file
Changing the file name can fix the damage without affecting the data. Here are the steps to change the name:
- Open the folder containing the QBWUSER.INI file.
- Right-click on the file and select the Rename option.
- Change the name by adding .old at the end of the file name.
- Also, rename the EntitlementDataStore.ecml file.
- Open QuickBooks desktop again.
If the solution given above didn’t work, try the next solution.
Solution 2. Run QuickBooks Install Diagnostic tool
You need to have QuickBooks Tool Hub on your computer in order to run the tool. Follow these steps and get the latest version of it:
- Close QuickBooks.
- Download the latest version of the QuickBooks Tool Hub.
- Move to Downloads.
- Then, open the downloaded QuickBooksToolHub.exe file.
- Install the tool hub by following the on-screen steps.
- Agree to the terms and conditions checkbox.
- Once the installation completes, the QuickBooks Tool Hub icon will appear on the desktop.
- Open the tool hub by double-clicking on its icon.
- Choose the Program Problems tab.
- Click QuickBooks Program Diagnostic tool.
- Let the tool run. Once it finishes, reboot your computer.
We hope the solutions mentioned in the blog helps you to fix the QuickBooks has stopped working error. If you face any trouble following the steps, get in touch with the QuickBooks support team by calling us on our customer support number 1.800.579.9430.
