Emmanuel Olivier talks about the role of RPA in business. He sheds light on multi-ERP integration capabilities and their benefits for business processes.
1. Can you tell us about your role at Esker?
As Worldwide Chief Operating Officer, I lead Esker’s global sales, marketing and consulting activities and supervise financial communication and investor relations. I’ve been in my current position since 2003 and am proud to say that I’ve been with Esker for over 22 years!
2. Can you tell us about your journey into this market?
I suppose my journey started all the way back in 1991 after getting my master’s degree in Business Administration from SKEMA Business School in Nice Sophia Antipolis, France. From there, I earned a CPA qualification from the state of Pennsylvania. Prior to joining Esker, I spent seven years working as an audit manager for Ernst & Young.
3. What is the role of RPA in reducing overall costs & process redundancies?
RPA essentially functions as a digital team member that’s capable of working 24/7 on its assigned task. It works best when used to “push” or “pull” information from one place to another. A good example of this is when AR departments or customer service teams have to retrieve orders from a customer portal or submit invoices directly into customers’ AP systems. It’s not uncommon for these seemingly simple tasks to require up to 50 clicks to complete. In this type of scenario, RPA is incredibly effective at eliminating those repetitive manual steps that end up costing companies in the form of higher costs, task replication, unfulfilled, unproductive employees and more.
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