The Best Field Service Software for Elevator Companies in 2022

Quick Response

Lifts and Elevators are in frequent use. However, from time to time they will fail. When that happens customers expect fast response times from their lift servicing partner. Elevator Servicing Software allows you to quickly identify the right person to assign to the job and effortlessly get the details over to that engineer. Job scheduling & dispatch software gives you a complete view of your team’s schedule, so you can see who’s currently on a job and where space can be made in the schedule to respond to a call out. Any changes you make to the schedule are updated in real time and synced with the team. No more schedule confusion, double booking or mistakes that can cause further disruption.

No Paperwork

When done manually, field service management requires a lot of paperwork. A large chunk of working hours are being wasted on writing up reports, duplicating data entry, and so on. But if you can cut down on the admin jobs, the time saved can be spent more efficiently for getting to a job, completing more repairs, or giving more attention to your customers. Not to mention, manual methods has the potential of making errors and thus, leading to revenue leakage. And that’s why profitable elevator companies turn to elevator service software to reduce unnecessary paperwork and streamline processes.  

Speed Up Cash Flow

One of the key reasons Elevator Companies struggle with cash flow is due to ineffective quoting and invoice management. There’s often long delays in getting invoices sent to customers because of the backlog of admin it takes to create the details needed in the invoice. There’s an initial delay in writing up the report because of the number of checks the technician needs to make on each inspection and once the report is complete they need to email it to the back office support team who then write that up into invoice notes. However, every extra day it takes to complete the admin is another day away from being paid for the work

If you use elevator company service software instead, it automates the billing and invoicing process and speed up the cycle. It helps you streamline the way you go from a quote, to a job and a paid invoice, greatly improving cash flow.

Improving Communication

By making important information easily accessible to all parties involved, the management team no longer has to worry about miscommunication and information gaps. Client communication also improves with the help of CRMs, which allow businesses to quickly review the client’s history, project status, and other relevant information.

Meeting Compliance and Industry Guidelines

It’s a legal requirement in most countries for Lifting Equipment, Escalators and Elevators to be serviced and inspected regularly. The time varies from state to state, in most cases stipulating an inspection every 6  or 12 months. More recently these have also extended to ensure the safe and accessible use by people with disabilities under ADA guidelines which has required some businesses or building owners to make changes to accessibility of their equipment.

Elevator Servicing businesses have to make sure their customers’ lift and elevator company equipment meets compliance standards by ensuring the correct inspections are regularly carried out. Elevator Servicing Software helps to achieve this by assisting servicing businesses with reminders of servicing schedules and standardizing data collected from the field technicians.